With more and more industries becoming increasingly digitised in some form or another, it should come as no surprise that banks are also entering the digital realm. While your local bank branch might have been a crucial resource when managing your finances in the past, the banking world is evolving quickly. Digital banks are becoming more popular with both individuals and businesses everywhere as more people discover the benefits of going digital with their finances.
Digital banks allow their customers to carry out everyday transactions from the comfort of their home or from their device over the internet. These institutions have stepped into the market in recent years to rival the traditional brick and mortar banks that have dominated the market for years. Providing customers with an easy-to-use, convenient service, without the hassle of having to visit a branch is making these banks more attractive to today’s busy consumer.
Let’s take a look at just a few benefits of the benefits you can expect from choosing a digital bank.
Increased Convenience
Nowadays, everyone leads busy lives and it’s important that you make things as easy as possible for yourself. Embracing technology can help you to streamline your day, allowing you to spend less time on mundane tasks like banking and more time doing the things you love. Digital banks make it more convenient than ever for customers to complete a range of different transactions online, to view their savings and to manage their finances. Customers can access their financial information 24/7 from any location in the world once they are connected to the internet, allowing for the ultimate convenience-banking experience.
Digital Payments
Whether you need to pay a household bill, purchase an item online, transfer money for payment of a service or make a credit card payment, digital banks make the entire process as straightforward as possible. Many of these digital institutions will allow you to schedule or automate payments to ensure that you are never behind on your bills. Being able to manage your payments digitally, while on the go, puts customers in full control of their finances.
A Green Approach
As more offices around the country start to make moves towards a paperless setup, digital banks are doing the same. Banking digitally and using online forms and in-app features helps to reduce the amount of paper waster being created every year. Bank statements, loan applications, bank communications and other important financial and banking documentation can be sent digitally through the bank’s digital platform. Utilising technology in this way is helping the banking industry to reduce its carbon footprint by reducing waste while promoting greener business practices.
Improved Customer Service
In a traditional brick and mortar bank branch, you need to visit the branch within their set opening hours to deal with any issues you might have. This means that customer service is limited, putting the onus on the customer to ensure they are available to visit the branch. With banking apps, on the other hand, customer service is often available 24/7 through a variety of means such as phone, email or online chat. As digital banks don’t always employ full-time staff, they invest in customer service instead to ensure the best possible user experience. This approach to customer service has changed the way the banking industry views customer service and has made many long-standing banks reevaluate how they service their customers.
What Does The Future Of Digital Banking Look Like?
Moving forward, we can expect the uptake of digital banking to be even greater. The number of bank tellers in banks is being reduced all the time, as are the number of bank branches and their opening hours. As time goes on, digital banks could completely replace traditional bank branches as customers become more familiar with online banking and have less reason to visit the bank in person.